Mission Statement, Core Values, and Basics for Successful Employment

Mission Statement

 Help inventors submit their ideas to industry and give them the

satisfaction of having made an effort.

Core Values

  • Fairness and honesty in all we do

  • Strong work ethic

  • Caring about people

  • Results oriented

  • Can-do (positive) attitude

  • Resilience

  • Sense of humor

  • Self-reliance

  • Team player

  • Extra Dimensions

    • Inquisitivenes

    • Creativity

    • Leadership

Basics for Successful Employment

 1.    The Mission Statement and Core Values should be known, owned and practiced by ALL employees.

2.    Treat customers with respect.  Always remember that we are the caretakers of their ideas and dreams and what they have done is admirable and courageous.

3.    Treat co-workers with respect.  Remember that every person contributes to the overall satisfaction of our customer.

4.    Put the customer at the center of everything you do.  If in doubt, think of yourself as the customer, and then decide. 

5.    All employees will know the needs of their internal and external customers (inventors and employees/sales representatives) so that we may deliver the quality products and services they expect.

6.    Each employee has the duty of making recommendations for improvements in the products and services.  Find solutions, not problems.

7.    Any employee who receives a customer complaint “owns” the complaint.  (Even if it’s outside your normal duties.)  If you are unable to handle it yourself, you must follow up with the employee who is handling the customer to be certain the situation is resolved.

8.    Instant customer satisfaction is our goal.  React quickly to correct the problem immediately whenever possible.  Follow-up with a telephone call within 24 hours to verify the problem has been resolved to the customer’s satisfaction.  Each employee is empowered to resolve the problem and to prevent a repeat occurrence.

9.    Uncompromising levels of customer service is the responsibility of every employee.

10.  Be an ambassador of your company in and outside of the workplace.  Always talk positively.  No negative comments.  Protecting the assets and goodwill of the Company is the responsibility of each employee.

11.  Be knowledgeable of company services (INPEX®, BIP, Sub, etc.) so that you can answer customer questions no matter what your position.

12.  Use proper telephone etiquette.  Answer within three rings and with a good attitude.  When necessary, ask the caller, “May I place you on hold?”  Eliminate call transfers when possible. 

13.  Dress professionally.  Take pride in and care for your personal appearance.  It is a direct reflection of how you feel about yourself, your work and our customers.